13:51, Saturday 23rd May 2026
At Stdio 28 Hair & Beauty, all stylists operate on a self-employed basis and are responsible for the services they provide. We always aim to ensure every client leaves happy with their hair and service.
If you are unhappy with your hair or service, you must contact the stylist who carried out the appointment within 3 days of your appointment date to allow them the opportunity to review the concern and discuss suitable corrective options.
If you do not receive a response from the stylist within a reasonable timeframe, you may then contact the salon directly for assistance.
No refund requests will be considered until the original stylist has been given the opportunity to assess the hair in person and attempt to correct the issue where appropriate.
Where necessary, the salon may also offer for another stylist within the salon to assess or carry out corrective work free of charge where agreed.
If corrective work is carried out by another salon or stylist before the original stylist or salon has had the opportunity to assess and rectify the service, this may affect eligibility for any refund or goodwill contribution.
Refunds are not guaranteed and are assessed on a case-by-case basis.
No refunds will be issued unless the complaints procedure outlined above has been followed, including:
The salon is only responsible for the salon’s retained percentage of services carried out by self-employed stylists and cannot be held liable for the stylist’s individual earnings portion.
By booking an appointment with Studio 28 Hair & Beauty, clients agree to the above policy.
